Daimaru Matsuzakaya Mobile App (Application) Privacy Policy
Daimaru Matsuzakaya Department Stores Co. Ltd. (hereafter, "the Company") handles all information, including personal information, received through the Daimaru Matsuzakaya Mobile App (hereafter, "the App") in accordance with the following privacy policy (hereafter, "the Policy").
I. Information-providing Users and Method of Collection
In the Policy, "user information" is defined as any information that can be used to identify a user, usage history information for communication services utilized, and other information related to the user and/or user's device (smartphone, computer, etc.) created and/or stored on our system. The Company collects the following user information in accordance with the Policy.
- 1. User information provided by (input by) the user
- A. Name
- B. E-mail address
- C. Date of Birth
- D. Address
- E. Credit card number
- F. Photograph
- G. Other information provided by (input by) the user via Company-specified entry forms
- 2. User information collected by the Company via the App
- A. Location information: GPS-based location information for the user's device and other sensor-based location information, within the scope of location information provision authorized by the user via the App
- B. Internet browsing history log: Category information, viewing times and other information related to the user's online browsing activities via the App and the user's device(s)
- C. Service usage log: Usage-related information for services provided by the Company (in-store and online services) and utilized by the user via the App and the user's device(s)
- D. Open DMP information: Information inferred through the combined use of data in anonymized statistical databases owned by third parties and the Company's database(s), within permissible limits according to laws, regulations, policies, guidelines and so forth pertaining to the protection of personal information
II. Purposes of Use
The Company utilizes user information for the following purposes.
- 1. To convey information on the Company and corporate-group companies in the form of press releases, IR information, etc.
- 2. For sales promotion activities through the provision of information on products, daily living, special services/discounts, etc.
- 3. For sales-related services including order-taking, reservations, layaway services, sales processing, repairs and modifications/alterations, post-purchase handing over of products, delivery of products, customer service, after-sales services, valued-customer services/discounts, etc.
- 4. To respond to and/or contact customers regarding purchased products, sales processing, deliveries, lost/forgotten items, etc.
- 5. To provide information to valued customers regarding new-member registration for the DAIMARU MATSUZAKAYA PREFERRED CUSTOMER GOLD CARD (direct-sales activities)
- 6. For marketing research studies and informational analysis related to planning, development and so forth for products and services
- 7. To ensure customer safety and prevent crimes
* In emergency situations, we may contact the user or related persons using information received on family members, delivery addresses, and other such user information
III. Joint Use of User Information
The Company engages in joint use of user information as follows.
- 1. The Company shares user information with other companies within the corporate group. Information on group companies is available here.
- 2. The Company engages in joint use of user information with tenants in commercial facilities operated and managed by the Company, through Company-specified systems and only within said commercial facilities.
- 3. Within the specified joint-usage limits, the Company displays information on the App and the Company's website, and makes changes and displays as necessary in accordance with Item 2 above.
- 4. When the Company and other parties involved in joint usage with the Company engage in joint use of user information, they do so within the limits of the above-described purposes.
- 5. Regarding joint use of user information collected by the Company, the Company takes responsibility for management of said information.
IV. Provision of Information to Third Parties
With the following exceptions, the Company will not provide or disclose personal information to any third party. Exceptions include:
- 1. When the Company has obtained user consent
- 2. When engaging in joint use of user information within the limits described in Article III above ("Joint Use of User Information")
- 3. When it is necessary to provide personal information to a contracted (outsourcing) company to enable execution of outsourced operations
- 4. When disclosure of personal information is requested in accordance with the law
- 5. When disclosure of user information is necessary to protect human life, health and/or assets
- 6. When disclosure is required for legal reasons by a national or local government organization or an organization contracted by such a government organization
V. Security Control Measures
In order to prevent unauthorized access to, loss of, tampering with and leakage of personal information, as well as all other illicit disclosures and usages, the Company has established organizational, personnel-related and technical safety countermeasures, and utilizes all necessary and suitable measures to ensure the appropriate management of users' personal information
VI. Disclosure, Correction, Cessation of Usage and Other Actions Regarding Personal Information
In response to requests for disclosure, correction, cessation of usage and other such actions in regard to personal information, the Company will, through the contact point provided below, take reasonable and necessary response measures in as prompt a manner as possible. (Please contact the Company in writing as instructed.)
VII. Contact Point for Inquiries/Requests Regarding Personal Information
The contact point for inquiries and requests regarding handling of personal information is as follows.
Facebook
Daimaru Department Stores Global (the Company's official Facebook page)
https://www.facebook.com/daimarudps
WeChat
Daimaru Matsuzakaya Department Stores Japan (the Company's official WeChat account)
* Regarding Cookies
The App uses cookies.
A cookie is a small piece of data sent from the Company's server and stored on the user's device when the App is used, with the purpose of providing a more convenient experience for the App user. Cookies do not contain any information that can be used to identify the user. However, it is possible for the user to block cookies if so desired by changing device settings. Please note that, by blocking cookies, the user will not be able to fully utilize certain services offered through the App.
* About Google Analytics
The App uses Google Analytics for the purpose of measuring the access situations (scenarios). Google Analytics is a service provided by Google LLC for collecting access log data. Google Analytics uses cookies. In some cases, the user's IP address and/or other such user information may be sent to Google LLC. All information sent to Google LLC is managed according to Google LLC's privacy policy(www.google.com/intl/ja/policies/privacy/partners/)
Effective as of September 6, 2018
Revised May 29, 2019